Hapana

Previous Incidents

[Resolved] Downtime

Began: 2 Oct 23:29 UTC Ended: 3 Oct 08:56 UTC Duration: 9 hours and 27 minutes

Monitoring
CORE Business Dashboard
Client Interfaces
Mobile APIs
Corporate Dashboard (Dash)

Wed, 2 Oct 2024

23:29:33 UTC: Potential downtime the team is looking into.

Thu, 3 Oct 2024

00:13:29 UTC: We are working to resolve a connection issue. Will keep updates here as we progress.
02:22:01 UTC: We are working as quickly as we can to resolve this system outage at this time. Will keep updated here as we progress.
03:15:15 UTC: We continue to work as quickly as we can to resolve this system outage. Further updates are to be provided as we progress.
04:15:18 UTC: We've confirmed there is a problem, Further fixes are being implemented. Updates will be provided as we progress.
05:31:40 UTC: Our Engineers continue to work as quickly as they can to resolve this system outage. Further updates are to be provided as we progress.
06:17:46 UTC: Multiple Engineers continue to work as quickly as they can to resolve this system outage. Further updates are to be provided as we progress.
07:02:23 UTC: Engineers continue to work as quickly as they can to resolve this system outage. Further updates are to be provided as we progress.
08:56:58 UTC: We've now resolved the incident. Thanks for your patience.

[Resolved] Potential Downtime

Began: 3 Oct 05:19 UTC Ended: 3 Oct 08:23 UTC Duration: 3 hours and 3 minutes

Monitoring
CORE Business Dashboard
Client Interfaces
Mobile APIs
Corporate Dashboard (Dash)

Thu, 3 Oct 2024

05:19:28 UTC: Potential downtime the team is looking into.
08:23:27 UTC: We are back online!

[Resolved] Potential Downtime

Began: 3 Oct 04:23 UTC Ended: 3 Oct 05:15 UTC Duration: 52 minutes

Monitoring
CORE Business Dashboard
Client Interfaces
Mobile APIs
Corporate Dashboard (Dash)

Thu, 3 Oct 2024

04:23:28 UTC: Potential downtime the team is looking into.
05:15:28 UTC: We are back online!

[Resolved] Potential Downtime

Began: 3 Oct 04:14 UTC Ended: 3 Oct 04:18 UTC Duration: 3 minutes

Monitoring
CORE Business Dashboard
Client Interfaces
Mobile APIs
Corporate Dashboard (Dash)

Thu, 3 Oct 2024

04:14:35 UTC: Potential downtime the team is looking into.
04:18:28 UTC: We are back online!

[Resolved] Potential Downtime

Began: 2 Oct 23:15 UTC Ended: 2 Oct 23:24 UTC Duration: 9 minutes

Monitoring
CORE Business Dashboard
Client Interfaces
Mobile APIs
Corporate Dashboard (Dash)

Wed, 2 Oct 2024

23:15:20 UTC: Potential downtime the team is looking into.
23:24:27 UTC: We are back online!

[Resolved] Degredation of DB

Began: 2 Oct 21:21 UTC Ended: 2 Oct 22:33 UTC Duration: 1 hour and 11 minutes

Monitoring
CORE Business Dashboard
Mobile APIs
Corporate Dashboard (Dash)

Wed, 2 Oct 2024

21:21:47 UTC

We are tracking an issue that has degraded the performance of the database. Latency is increased in the Core system and users will see slow response time.

We have taken steps to resolve the issue and are awaiting the system to return to normal state. We will update you as this progresses.

22:33:35 UTC

We've now resolved the incident. Thanks for your patience.

We will be updating with an incident analysis shortly.

Past notices

No further notices from the past 7 days.